Privacy Policy

We may collect the following types of information:

• Personal Details: Name, email address, phone number, billing & shipping address when you create an account, place an order, or submit a form.
• Order Information: Purchase history, payment method details (processed securely via trusted payment gateways — we never store full card numbers on our servers), order preferences.
• Account Data: Username, password (encrypted), saved wishlist, profile picture if provided.
• Technical Data: IP address, browser type, device info, pages visited, cookies (see Section 7).
• Communications: Any messages you send us (support tickets, enquiries, reviews, survey responses).

We use your information to:

• Process orders, deliver products, and manage payments
• Create and manage your customer account
• Send order confirmations, shipping updates, and invoice details
• Respond to your enquiries, support tickets, or feedback
• Improve our website, products, and services
• Send marketing updates, promotions, and newsletters — ONLY if you opt-in (you can unsubscribe at any time)
• Prevent fraud, abuse, and ensure security of our systems
• Comply with legal requirements

We do NOT sell your personal data to anyone. We only share data with trusted partners required to deliver our services:

• Payment Processors: Razorpay, Stripe — for secure payment processing
• Logistics Partners: Courier services to deliver your orders
• Email/SMS Providers: To send transactional notifications
• Cloud Hosting: AWS/Google Cloud — secure data hosting
• Legal Authorities: When required by law or court order

We take your privacy seriously. Appropriate security measures include:

• SSL/TLS encryption (HTTPS) for all data transmitted through the website
• Hashed & salted passwords using industry-standard algorithms
• Payment handling by PCI DSS compliant providers only
• Secure servers with regular security audits and backups
• Access to personal data limited to authorized staff only

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data (subject to any legal retention requirements)
• Object to or restrict processing of your personal data
• Withdraw marketing consent anytime
• Export your data in a portable format

To exercise any of these rights: Email us at [email protected] with your registered email. We respond within 14 business days.